Technical Support and Training

World-Class Technical Support and Service

For over two decades, Service Strategies has been a leading provider of training and career advancement programs for service and support professionals. What truly distinguishes our training offerings is the combination of rich content and unparalleled instructor proficiency. Our approach involves a synergistic cycle of setting clear expectations, gauging performance, and promoting the right behaviors. Furthermore, our courses are tailored to prepare enrollees for the globally recognized Service Capability & Performance (SCP) Career Certification. If your organization is aiming for tangible outcomes, Service Strategies is your ideal partner. Whether you’re pinpointing current operational challenges, evaluating ROI, choosing the right course materials, or establishing a monitoring and reinforcement system, we have the expertise to assist.

Our Experts

Our trainers are seasoned professionals with extensive hands-on experience in leading tech service and support entities. This expertise fosters a dynamic classroom atmosphere where genuine challenges are tackled and resolutions offer enduring advantages.

Course Content

Our educators are stalwarts in the industry, boasting significant hands-on experience in steering technology service and support teams. Their background cultivates an engaging classroom setting where genuine concerns are discussed and resolved, providing sustained value.

Our Training Courses

Individual Development Training

Every course we offer is tailored for customer service, technical support, and field service professionals. These courses hone abilities that can be directly applied to the tasks these professionals encounter daily.

Management Development Courses

All of our in-depth management courses equip participants with the tools and strategies to oversee daily service operations, plan for upcoming expansion, and adapt to change proactively. Service Strategies imparts crucial management skills to support managers, supervisors, and field service managers, arming them for success in the ever-evolving business landscape.

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Frequently Asked Questions

Why is a technical support service necessary for a business?

Technical support is necessary for businesses to maintain and effectively use devices, software, and systems. It helps to address and resolve problems to improve productivity.

What is the role of the technical support team?

The technical support team is pivotal in smooth operations and resolving technical issues. The team is responsible for diagnosing and resolving technical issues to ensure computer systems function optimally.

What are the different types of technical support training?

Technical support training is available in various ranges to meet goals and experience levels. Some common types of technical support training include customer service training, basic troubleshooting skills, and advanced technical training.

What are the benefits of technical support training?

The major benefit of technical support training is that it boosts your problem-solving abilities and provides efficient solutions to stressful situations. It improves your career proficiency and technical skills and resolves problems quickly.